We all remember to say thanks in our every day life. We send thank you notes, remind our kids to say say please and thank you, let our friends and family know how much we appreciate them … but when it comes to work, well its easy to let showing your appreciation for your customers slip in the busyness of doing business.
The best way to make sure you make gratitude a foundation for your business is to build it into your systems so that it just becomes part of how you do business.
- Send handwritten notes every Friday
Make sure you have a stack of cards handy and send off a few notes of appreciation every Friday afternoon. Its a great way to end the week!
- Pick up the phone and call to say thanks
Email might be quicker – but sometimes its really nice to connect with a real person! Set aside a bit of time each week to actually talk to a customer instead of just emailing.
- Schedule social media posts to show off your customers
Share your work, and your awesome clients with networks. Add it to your editorial calendar so that it happens every month.
- Do a monthly favour
Choose someone different each month – client, colleague, supplier … and do something to make their job easier or their day brighter.
- Shoutout to product or service you love
Had great service somewhere? Discovered the best coffee shop? Don’t keep it to yourself – let everyone you know, know! Make it a regular segment in your email newsletter, or a once a week thing on your Facebook page.
- Email subscribers who open all your emails
When you’re tidying up your email list every 6-12 months or so, check out who your most engaged subscribers are and send them an extra special something.
Pick one of these to do every month between now and the end of the year … which one will you choose?